COVID-19 Important updates:

NANOOER is fully operational during these challenging times. A few notes:

-Due to currier limitations placed on incoming inventory and other factors caused by COVID-19 affecting our supply chain some customers may experience delays to estimated shipping times.

-Most delays take between 3-7 days and in rare cases more. We do our very best to process and ship orders asap but we’re forced to deal with changing factors outside of our control.

-USPS tracking information availability might also be delayed a few days in some cases.

-We’re donating a portion of monthly sales to WHO, Health Workers and others in need.

-Please feel free to reach out to our care reps with any question or concern. We thank you for your patience. (email: nanooer_support@tom.com )

Stay safe!

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We’re proud to offer Free Shipping Worldwide on All Orders!

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.

Tracking your order:

All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped.

You can also track your order using your email and order number here >>

Customs & Duties:

*In most cases, packages shipped to US & Canada don’t require any additional fees.

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can’t hold responsibility for that and the recipient is responsible for all customs, clearing and other fee’s required to ship internationally.

Lost / Stolen package:

• We are not responsible for orders once they have left our warehouse.
• If there is a tracking #, then the order has been put on a skid and has left our building
• If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing a claim.

My order hasn’t arrived:

If you haven’t received your order within 35 business days, contact us and well refund you for the full amount.

Estimated standard shipping times by country: